We offer a 14 day exchange -and return policy.
This means that if for any reason you are not satisfied with your purchase, you can within 14 days return it and get your money back.
It is also possible to exchange the item in Superbuy store . (where locates in Gulskogen center in Drammen Norway).
Exchanges are possible as long as:
•The product is not used
•The product is in its original undamaged packaging. A carefully opened package will not be considered damaged
•All labels on the product
•You have the opportunity to try the clothes or shoes to see if they fit, if not otherwise stated
•The product is complete.
How to return a product
In order for us to process your return, we depend on to provide you with the right information and return address. How to proceed:
•Call our customer service on telephone number +47 9001 9072 to initiate a return
•You will receive the return number and - address and shipping label to put outside of the package you are returning
•Send package from the nearest post office
•Keep your receipt for broadcast.
IMPORTANT : We depend on the returns are recorded and sent to the right address. We can not guarantee crediting of the purchase if this is not done.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address inside Norway.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.